OUR POLICIES

RESERVATIONS:

Advance Booking: To guarantee availability, we recommend making reservations at least 24 hours in advance. Same-day requests are subject to availability.
Confirmation: All bookings are confirmed via email or text once payment details are secured.

Cancellations & Refunds

Standard Rides: Reservations canceled more than 24 hours before the scheduled pickup time are eligible for a full refund.
Special Services (e.g., events, hourly charters): Cancellations within 48 hours of the booking will incur a fee equivalent to 50% of the reservation cost. Same-day cancellations are non-refundable.
No-Shows: Failure to show up at the designated time and location without prior notice will result in a full charge.

Payment Terms:

Payment Methods: We accept all major credit cards, cash, and approved digital payment platforms.
Deposits: For special bookings or large group reservations, a deposit may be required at the time of booking.

Service Conditions:

Punctuality: Our chauffeurs aim to arrive 10-15 minutes early. In case of delays beyond our control (e.g., traffic, weather), we will notify you promptly.
Passenger Conduct: To ensure safety, passengers are expected to adhere to vehicle rules, including seatbelt use and respectful behavior.
Damage: The client is responsible for any damages caused to the vehicle during the trip.

Changes to Reservations:

Adjustments to pickup times, locations, or destinations can be made up to 12 hours before the service, subject to availability. Additional fees may apply for significant changes.

Additional Charges:

Wait Time: A grace period of 15 minutes is provided for standard pickups. Afterward, waiting charges may apply.
Extra Stops: Unscheduled stops may incur additional fees based on distance and time.

For questions or to modify an existing reservation, contact us at support@nashvilleblackcar.co
We’re here to ensure your journey is seamless and stress-free.

PRIVACY STATEMENT

EFFECTIVE DATE: DECEMBER 1, 2024

BlackCar Transport is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Statement outlines how we collect, use, and safeguard the information you provide to us.

INFORMATION WE COLLECT:

We may collect the following types of information when you interact with our services:

Personal Identification Information: Name, email address, phone number, billing address, and payment details.

Service Details: Pickup and drop-off locations, trip preferences, and reservation details.

Technical Data: IP addresses, device types, and browser information when accessing our website.

HOW WE USE YOUR INFORMATION:

The information collected is used to:

Process reservations and payments.
Provide customer support and updates about your bookings.
Improve our website and service offerings.
Comply with legal obligations and ensure the security of our operations.

SHARING YOUR INFORMATION:

Your information will not be sold or shared with third parties except for:

Service Providers: Trusted partners required for fulfilling your transportation needs (e.g., payment processors, dispatch systems).
Legal Compliance: When necessary to comply with applicable laws, regulations, or legal processes.

DATA SECURITY:

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. This includes encryption of sensitive data and secure access protocols.

COOKIES AND TRACKING:

Our website may use cookies to enhance user experience, analyze site performance, and deliver tailored services. You can manage your cookie preferences through your browser settings.

YOUR RIGHTS:

You have the right to:

Access, update, or delete your personal information.
Opt out of receiving promotional communications.
Request details about how your information is used.

Updates to This Privacy Statement:

We may update this policy periodically. Changes will be posted on this page with an updated effective date.
For any questions about our Privacy Statement, please contact us at: support@nashvilleblackcar.co